Your privacy, protected.

Tempra Privacy Policy

Effective Date: July 26, 2026

At Tempra, we build our business on delivering precision climate control and absolute peace of mind. Because providing premium HVAC services requires us to collect specific details about your property and contact information, we treat your personal data with the highest level of respect, transparency, and security.

This Privacy Policy explains how we collect, use, and protect your information.

1. The Information We Collect

To provide you with a seamless, stress-free experience—from your first consultation to your final system installation—we collect the following types of information:

• Contact Information: When you request a quote, book a service, or contact us, we collect your name, email address, phone number, and the physical address of the property.

• Property & System Data: During our on-site visits and diagnostics, we collect information specifically related to your climate control infrastructure. This includes square footage, existing HVAC equipment details, air quality readings, and inspection photographs.

• Transaction Information: If you hire us for a project or maintenance plan, we collect billing details, payment history, and signed service agreements. (Note: Payment processing is handled by secure third-party processors; we do not store full credit card numbers).

• Website Usage Data: We automatically collect basic information about how you interact with our website (e.g., browser type, device type, and page visits) to improve our digital user experience.

2. How We Use Your Information

We use your data strictly to deliver our heating, cooling, and air quality services, as well as to manage your specific projects. Specifically, we use it to:

• Provide accurate flat-rate estimates and schedule on-site diagnostics.

• Communicate with you regarding service updates, technician dispatch times, and maintenance reminders.

• Process payments and finalize installation agreements.

• Register your new climate systems for long-term manufacturer warranties.

• Provide ongoing customer support and respond to your inquiries.

3. How We Share Your Information

We do not sell your personal information or property data to data brokers or advertising networks. We only share your data in the following limited circumstances:

• Service Providers: We share information with trusted third-party services that help us operate our business (e.g., secure dispatch software, payment processors, and HVAC equipment manufacturers for warranty registration). These providers are bound by strict confidentiality agreements.

• Legal Compliance: We may disclose your information if legally required to do so to comply with a valid subpoena, court order, or local building code and permit requirements.

• Business Transfers: If Tempra is involved in a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction, subject to the same strict privacy commitments.

4. Security & Data Retention

• Security: We use industry-standard security measures, including secure servers and encrypted digital files, to protect your personal and property information from unauthorized access, loss, or alteration.

• Retention: We keep your project data and contact information for as long as necessary to fulfill our service agreements and honor your ongoing warranties. If you request a consultation but do not proceed with our services, your data is routinely purged from our active dispatch systems.

5. Your Privacy Rights

Depending on where you live, you have specific rights regarding your personal data:

• Right to Access: You can request a copy of the personal data, invoices, and service records we hold about you.

• Right to Deletion: You can request that we delete your contact information from our marketing and non-essential business records.

• Right to Correction: You can update or correct your contact information or billing details at any time.

• Right to Opt-Out: You can opt out of any seasonal maintenance reminders or promotional emails by contacting us directly or clicking "unsubscribe" at the bottom of any automated email.

6. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please reach out directly to our support team:

• Email: privacy@tempra.com

• Phone: (555) 987-6543

• Mailing Address: Tempra Climate Control, Inc., Privacy Department, Tempra HQ