How we do business.

Tempra Terms of Service

Effective Date: July 26, 2026

Welcome to Tempra. These Terms of Service ("Terms") govern your access to our website and the use of our heating, cooling, and air quality services. By requesting a quote, scheduling a diagnostic, or hiring our team, you agree to be bound by these Terms.

Please read them carefully before utilizing our services.

1. Services Provided

Tempra provides professional residential and commercial climate control services, including but not limited to full HVAC system replacements, furnace upgrades, air purification integrations, smart thermostat installations, and emergency repairs. The exact scope of work and specific hardware for your property will be detailed in a separate, written service agreement provided to you before any physical labor begins.

2. Estimates and Quotes

• Quote Validity: All written estimates and quotes provided by Tempra are valid for 30 days from the date of issuance, subject to hardware and material availability from our manufacturers.

• Hidden Damage Contingency: While our initial diagnostics are highly thorough, unforeseen infrastructural issues (such as faulty legacy electrical wiring, degraded ductwork, or hidden structural impediments) are sometimes discovered only after the existing HVAC equipment is removed. If additional labor or materials are required to safely bring the system up to code, we will pause work and provide a revised estimate for your approval before proceeding.

3. Customer Responsibilities

To ensure a safe, fast, and efficient project execution, you agree to the following during the duration of your installation or repair:

• Property Access: Provide our engineering crews with clear, safe access to your property, indoor utility rooms, basements, attics, electrical panels, and exterior condenser unit locations during scheduled working hours.

• Preparation: Clear the immediate perimeter of the indoor and outdoor work zones of stored boxes, furniture, delicate landscaping, and easily damaged items to allow for the safe transport of heavy equipment.

• Safety: Keep all children, pets, and non-essential personnel safely away from the designated work zones and utility areas while the crew is actively working and testing systems.

4. Payment Terms

• Scheduling Deposits: A standard deposit may be required upon signing the service agreement to secure your project date on our dispatch calendar and to order customized hardware (e.g., specific tonnage condensers or custom sheet metal).

• Final Payment: The remaining balance is due in full strictly upon the completion of the installation, successful system calibration, and final client walk-through.

• Financing: If you are utilizing a third-party financing partner through our company, payment terms and schedules will be governed strictly by your specific financing agreement.

5. Warranties

We proudly stand behind our precision craftsmanship. Tempra offers specific, long-term workmanship warranties on our installations, and we handle the registration of all applicable manufacturer warranties for the physical hardware used (e.g., furnaces, condensers, air scrubbers). The exact terms, duration, and conditions of these warranties will be provided to you in a formal warranty certificate upon receipt of your final payment.

6. Limitation of Liability

Our technicians take extreme precautions to protect your home and property during heavy equipment transport and installation. However, HVAC replacement is a major mechanical project. Tempra is not liable for pre-existing electrical or plumbing failures, nor for minor, unavoidable cosmetic wear to drywall or paint that may occur when extracting large, legacy hardware from tight utility closets or attics. To the maximum extent permitted by law, Tempra’s liability is limited to the total cost of the specific services rendered.

7. Modifications to the Terms

We reserve the right to update, modify, or replace these Terms of Service at any time to reflect changes in our business practices, hardware regulations, or local building codes. Any updates will be posted directly to this page with a revised "Effective Date" at the top.

8. Contact Us

If you have any questions, concerns, or require clarification regarding these Terms of Service or an existing project agreement, please reach out to us:

• Email: legal@tempra.com

• Phone: (555) 987-6543

• Mailing Address: Tempra Climate Control, Inc., Legal Department, Tempra HQ